Heather Hanley is the primary to confess that furnishings buying not often tops the record of ways in which people would sometimes select to spend their time.
“A home, a automobile and furnishings are among the many most tense buying experiences,” says the proprietor of the Tin Roof. “If you are going to furnish a home or perhaps a room, that may be a big expenditure, and that all the time makes folks anxious. You are investing, a long-term dedication, so that you wish to ensure you’re getting one of the best deal.”
Since day one, Hanley has set about making the Tin Roof “enjoyable and pleasant, not one thing that you simply dread.”
A self-professed “retail fanatic,” Hanley introduced that philosophy again to Spokane within the early 2000s after attending faculty within the Bay Space, the place she noticed retailers taking a way more partaking method with their clientele. She was excited by the prospect of making a retailer with a extra inviting environment — one that may domesticate lifelong prospects and take the sting off of discovering the right residence décor.
“We attempt to make our showroom not only a sea of brown sofas. I would like folks to be enthused to be right here, and I would like my employees to be a reduce above the remainder,” Hanley says. “Anybody can promote you a settee, however I would like them to ensure they’re addressing your wants, to guarantee that long-term dedication goes to be good for you.”
That idea has actually labored. Past the popularity the Tin Roof has obtained from the Spokane group 12 months after 12 months, it is also received prestigious business awards, beating out competing retailers up and down the West Coast. And although the Tin Roof’s web site options an intensive catalog that caters to customers’ desire for on-line shopping, Hanley says its showroom continues to offer an irreplaceable expertise.
“Once you’re searching for furnishings, you wish to sit in it, really feel it, contact it. You wish to know what the material looks like. It makes retail thrilling, not only a operate of your day. Make buying enjoyable once more — that must be our purpose.”
BEST HOME DECOR
2nd PLACE: The Bohemian
third PLACE: At Residence, Spokane and Coeur d’Alene
2nd PLACE: Dania Furnishings
third PLACE: Walker’s Furnishings
NORTH IDAHO’S BEST: Runge Furnishings, Coeur d’Alene